ARCHIVEDCivic & Social OrganizationContract
Senior Service Designer
British Red Cross
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.SeniorExpand ▾
- Location
London, United Kingdom - RemoteNo
- Work Styleonsite
- SenioritySenior
- Experience6+ years
- TypeContract
- Salary£49k – £51k
- IndustryCivic & Social Organization
- Departmentdesign
- Posted186w ago
- ExpiresMarch 16, 2023
Skills
service designuser researchprototypingworkshop facilitationjourney mappingservice blueprintsystems thinkingagiledigital transformation
Tools
mirofigmainvision
Cross-Functional Partners
policy
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.£60kExpand ▾
From the 2026 Salary(+) Report
£60k
median base salary
£50k£69k
LowHigh
Based on 148 respondents
senior roles in United Kingdom (UK)
What you will be doing
You will lead on and support the end-to-end redesign of online and offline services and the design of new digital products, ensuring that users are at the heart of our design and development process, whilst providing a pivotal contribution to the British Red Cross and its pioneering, digital future.
You will be part of a growing community of designers, actively contributing to the development of our user-centred design approach and collaborating to ensure consistency and continuous improvement through shared learning.
Your responsibilities will include:
- Shaping and scoping research and design priorities
- Leading on the design of new services and products
- Supporting the redesign and transformation of existing products and services
- Supporting the facilitation of workshops to prioritise, design and define opportunities
- Researching and understanding user needs, organisation and policy goals, and using these to reduce or remove issues and problems
- Understanding, visualising and mapping the whole supporting system of a service and designing targeted and useful service improvements
- Using artefacts and deliverables, including personas, user scenarios, user journeys, service blueprints, summary reports, show and tell decks and blog posts to successfully advocate for users and communicate progress
- Prototyping, testing, analysing and refining products or processes that help people in crisis, using tools such as Miro, Figma and Invision
- Championing service design, digital transformation and agile ways of working