Service Designer

As a Service Designer you will:

• Play a critical role in the design of cross Public Sector services that protect organisations from cyber security vulnerabilities and risks.
• Use research and analytics to understand users needs, design and prototype solutions that meet these needs, identify service failures and test different designs
• Design services that deliver value through a blend of digital and human channels
• Design collaboratively and in the open, engaging your whole team with the design process and adapting it if necessary
• Champion accessibility and inclusion, consider the impact of new technologies and ensure that designs meet legal requirements
• Collaborate with designers in other teams and departments, reviewing each other’s work and developing shared patterns
• Work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
• Utilise your skills and expertise on other projects or other aspects of this project during your engagement should our organisation’s priorities change

We’re interested in people who have:

• experience of successfully designing services that are deployed across a large number of organisations or business units
• experience in agile working practices, adapting to iterative feedback and prioritising tasks based on user and business needs
• experience in designing and testing complex user interfaces, using prototyping techniques to validate and refine designs
• experience in designing and testing services delivered by teams of specialists working with client organisations
• experience successfully supporting several services or projects simultaneously
• an understanding of cyber security risk and government cyber security best practices
• experience of working according to the Service Manual
• experience of working in government, public sector or charity sector organisations
• excellent planning and organisational skills