Senior Service Designer

About The Role

As a Senior Service Designer you have a deep understanding of service design theory and methods, and you will autonomously apply and share that knowledge with confidence. You’ll be ambitious and passionate about Service Design and have a good overall understanding of service delivery. As an advocate of Service Design, you’ll be a passionate champion of service design practices when working with internal and client stakeholders. You will be a trusted member of the project team and a point of contact for the client, you’ll thrive when working outside your comfort zone and you’ll collaborate well within cross-functional teams.

Designers at Kin + Carta are:

• Collaborative and ego-free, able to give and receive feedback to and from all team members regardless of role or level.
• Designing, prototyping and building products and services used by people every day.
• Confident using modern design tools, such as Figma, Google Workplace, Miro, Adobe Cloud and a variety of prototyping tools or happy to learn and adapt.
• Client-facing, taking an active role in the presentation of the team’s latest design work.
• Inquisitive and eager to continuously improve and learn.
• Enthusiastic about agile methodologies, and software development practices.

As a Senior Service Designer at Kin + Carta you:

• Understand service design theory and know how to apply it
• Break down complex problems into structured components and visualise them clearly
• Plan and execute system mapping, customer journeys, scenarios and service specifications
• Lead the design and implementation of services, including the orchestration of a variety of different physical and digital touch points
• Contribute to research activities, and lead research efforts when needed
• Zoom out, to view experiences holistically
• Lead requirements gathering and prioritisation sessions with senior/C-suite stakeholders
• Define and create value propositions
• Plan, design and facilitate workshops and always follow up with synthesising and communicating the outputs of the workshops
• Create service experience concepts and prototypes
• Clearly storyboard service experiences
• Create and guide others in producing service design deliverables, such as user archetypes, jobs to be done, service blueprints and other experience maps, KPI/KEI models, roadmaps, among others.
• Lead engagements by providing the client and team with direction, guidance, and support
• Manage client relationships
• Identify additional project growth/expansion opportunities where appropriate
• Enhance clients’ understanding of service design, design thinking, and human-centred design approaches