Lead Service Designer

ou’ll be responsible for leading our multidisciplinary approach to designing and launching products, services and businesses – some of the bravest projects our clients have ever launched. You’ll also lead the advancement of our approach, help to grow our culture, coach junior members of the team, and lead and inspire our clients. By developing great relationships with clients you’ll also be creating opportunities for new business.
Our service design team is an incredibly talented bunch of hybrids and this is something we embrace. The team consists of people with a background in design, complex digital transformation, organisation change and design, strategy and business analysis. We know that unicorns don’t exist but we do like hybrid designers who span multiple areas of service design, often with particular strength in one or two of these areas, and especially those who have been a part of teams who have launched services to market, or who have worked on services in-market. We’re flexible about what your experience is.

You can

• Lead the delivery of complex service and product design projects
• Lead multi-disciplinary teams to design, prototype and build multi-channel services
• Deliver quality design work and inspire the client towards these standards
• Design and facilitate research and insight programmes
• Lead experiments and design sprints
• Create detailed user journeys and service blueprints that could scale
• Understand supporting systems and organisational structures
• Design new services from scratch
• Lead advancing design approach
• Lead clients to successfully influence long-lasting change
• Play a leading role in our service design Community of Practice and industry and regularly share your work and ideas with the broader team and community.