Lead Service Designer

Key Responsibilities :

• Build and mentor a growing team of Service Designers, supporting their individual development and wellbeing
• Reflect on and improve our Service Design discipline, shaping the tools and approaches we use on a regular basis
• Be an active member of the design team’s leadership, supporting the development of the team and contributing to its strategic growth and direction
• Take a lead role on contracts, facing off to clients and shaping the direction and execution of projects
• Contribute to the creation of case studies, tender responses and client proposals, to help showcase the team and bring new work in

Essential Skills :

• Experience within a similar role and strong work samples which demonstrate your process and the finished project
• Ability to work collaboratively with experts in UX and digital design to deliver the best results
• Possess an expert level designer with exposure to a variety of tools
• Driven, hardworking and comfortable in a fast-paced environment
• Research Standards Contributes to the development of organisational methods and standards for user research.
• Data analysis Collects and is able to analyse complex data related to people’s behaviours, needs and opinions across large projects or programmes.
• Generates insights Supports synthesis of findings and the creation of insights, reports and presentations to inform decision making and drive actions at a senior project level.
• Prioritise requirements Provides constructive challenge and enables effective prioritisation of requirements from user needs based and business requirements on evidence from research.
• Communicate findings Can synthesise and articulate research findings clearly and effectively. Identifies appropriate opportunities for publication and dissemination of research findings.
• Develops and shares practical demonstrations of research findings. Presents papers at conferences, contribute material of publication quality, and presents reports to clients.
• Research Practice Is confident working with a range of users, in different contexts, e.g. one-to-one interviews, workshops, focus groups, ethnographic research.

Desirable Skills

• Experience of leading a team
• Experience of Wireframe, Balsamiq, UXPin etc