Service Designer

The role:

The role of the Service Designer is to Build and Shape the best customer journey for our Connected Car business, join us

Responsibilities include:

• The Service Designer will support the end-to-end design of the services to be offered by Nissan to ensure compelling, seamless user experience.
• Facilitate the product vision by researching, conceiving, sketching, and user-testing experiences under guidance of the Snr. Service Designer.
• Theorize original ideas that bring simplicity and a seamless user experience to complex designs.
• Develop intuitive customer journeys using digital mock-ups for connected services, working closely with counterparts across functions
• Help translate planning requirement (“service intention”) into engineering requirements
• Ensure specification consistency between programs and brands including UX & UI
• Act as an advocate for user-centered design to ensure well-designed products, with features and interfaces that allow users to accomplish their tasks easily and efficiently

Background & Experience: 

• Experience (min 2 years) in User Experience and Product Design
• Bachelors or equivalent education
• Experience in Figma or similar interface tools.
• Ability to break a complex service into separate processes and user journey sections
• Ability to apply insight and research into creative thinking and idea generation.
• Understanding of the principles of customer experience and customer journeys.
• Ability to work in cross-functional international environment building relationships with many stakeholders.
• Well-developed organizational skills able to manage multiple activities in parallel.
• Ability to brief delivery teams with customer & business requirements in mind
• Passionate about improving customers’ lives.
• Good written and verbal communication skills.