ARCHIVEDEnergyFull Time
Service Designer
Pod
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-SeniorExpand ▾
- Location
London, United Kingdom - RemoteNo
- Work Styleonsite
- SeniorityMid-Senior
- Experience4+ years
- TypeFull Time
- SalaryUnspecified
- IndustryEnergy
- Departmentdesign
- Posted60w ago
- ExpiresSeptember 30, 2025
Skills
service blueprintjourney mappingpersonasservice designprototypinguser researchworkshop facilitationco-designcustomer experience
Tools
mirofigma
Cross-Functional Partners
product managementengineeringdesign
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.£45kExpand ▾
From the 2026 Salary(+) Report
£45k
median base salary
£41k£52k
LowHigh
Based on 109 respondents
mid roles in United Kingdom (UK)
Join the EVolution:
In this position, you’ll be joining the Design department, your main responsibilities will include:
- Developing service blueprints, journey maps, and user personas to guide design decisions
- Champion service design best practices and a user-centred design approach across Pod
- Ideate, prototype, and iterate new service concepts and solutions
- Conduct user research to uncover insights, behaviours, and needs
- Organise and facilitate workshops and co-design sessions with stakeholders and users
- Work closely within cross-functional teams to align services with user needs and business objectives
- Assess service performance and recommend enhancements
- Collaborating closely with product managers, engineers, designers and other colleagues in cross-functional teams
- Play a pivotal role in shaping the service design competence at Pod, influencing how service design methodologies are adopted and practiced
Electrify us with your skills:
To succeed in this role, you’ll ideally bring experience in a similar role within Service Design. We’re looking for someone with:
- Demonstrable experience in Service Design
- Proven experience of working with a complex service offering, leading projects within a value stream setup
- A strong portfolio to showcase your work
- Expertise in design and prototyping tools
- Exceptional facilitation, collaboration, and communication skills
- Adaptive to a fast-paced and evolving environment
- Strong ownership mindset—you’re confident leading your work and asking questions when things are unclear
- Passionate about improving the customer experience and using design to solve practical problems beautifully
- Deeply customer-centric—you make design decisions grounded in real user needs, and can balance these with business goals to create smart, impactful solutions
- Curious, adaptable and keen to explore new tools and trends, including AI in design workflows
- Experience with D2C, B2B SaaS or B2B2C
- Experience using Miro and Figma
- Someone people love to work with—positive, proactive and a great communicator