Service Designer

Main Duties:

Design the end-to-end journey of a service, helping users complete their goal and deliver a policy intent.

This involves the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of the organisation.

Be a competent designer who is able to develop designs based on evidence of user needs and organisational outcomes.

Make good decisions but be able to recognise when to ask for further guidance and support.

Contribute to the development of design concepts and be able to interpret evidence-based research and incorporate this into the work.

Typical Skills:

• Experience of working in agile, including an awareness of agile tools and how to use them.
• Listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both audiences.
• Be responsive to changes in technology, adapting the approach accordingly.
• Understand the importance of assisted digital and can design services and make decisions to meet users needs.
• Absorb large amounts of conflicting information and use it to produce simple designs.
• Identify constraints and can communicate about these and work within them, challenging their validity where necessary.
• Generate multiple solutions to a problem and test them.
• Understand the sustainability and consequences of your decisions and can make decisions characterised by managed levels of risk and complexity.
• Approach prototyping as a team activity, actively soliciting prototypes and testing with others.
• Able to write HTML and add new tags.
• Collaborate with user researchers and can represent users internally.

Experience Required:

• Experience of working in comparable service design roles in government in product delivery
• GDS Experience
• Ability to understand end-to-end processes
• Working as part of a multi-functional team
• Experience with outsourced Products would be beneficial