Service Designer

Experience in the following:

• BS/MS Degree; preference for Human Computer Interaction, Service Design, or Computer Science; or equivalent experience
• Experience working as a service designer with an in-house Design team or at a Design agency.
• Experience in an IT business interface role – successfully balancing business needs within a project
• Service Blueprint, Personas, Customer Journey Maps, Service ecology maps

Required:

• Knowledge of Agile or Lean UX or product methodologies and experience working in a collaborative, agile environment is a plus.
• Evidence to show the approach to problem solving coupled with skills in research, user experience, and design (both visual and interaction)
• Strong written and verbal communication skills
• Min 5 years of working experience

Capability:

· Turn insights and opportunities into differentiating service experiences.

· Use service design tools to build a user journey map that identifies problems and issues within a service that need to be addressed.

· Plan and execute co-creation workshops with partners to propose the most viable solution for a given problem.

· Find opportunities to improve user experience across different touchpoints and articulate the dependencies and complexities across them to partners.

· Produce service design blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals, for the creation and evolution of products and services.

· Use service blueprints to advise the strategy of a service or product.