Service Designer

We’re seeking an experienced Service Designer to play a key role in reimagining the first 90 days of our customer onboarding journey as part of our Total Customer Experience (TCX) strategy. This is more than a review—it’s an opportunity to transform how our customers engage with us from day one.

In this role, you’ll lead a deep-dive, as-is service design analysis, identifying root causes of friction and mapping a smarter, more seamless path forward. Your work will directly influence digital adoption, reduce churn, and create a more balanced and effective channel mix.

This initiative is grounded in our strategic vision:

• Delivering a best-in-class omnichannel experience that unifies every brand touchpoint
• Championing a digital-first, human-backed approach with clear channel roles
• Using data-driven personalization to meet customer needs and business goals
• Ensuring cohesion across systems, governance, and ways of working
• Investing in scalable capabilities to support a seamless, future-ready experience

If you’re passionate about crafting meaningful, data-informed service experiences and thrive in complex, omnichannel environments—this is your opportunity to make a real impact.