Service Designer
Zinc
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-LevelExpand ▾
- Location
London, United Kingdom - RemoteNo
- Work Styleonsite
- SeniorityMid-Level
- TypeFull Time
- Salary£50k – £55k
- IndustrySoftware Development
- Departmentcustomer team
- Posted82w ago
- ExpiresMay 4, 2025
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.£45kExpand ▾
From the 2026 Salary(+) Report
£45k
median base salary
Based on 109 respondents
mid roles in United Kingdom (UK)
Key Responsibilities 🗝️
Requires developing and refining customer experience data to drive decisions and improve service touchpoints.
🌟 Customer Lifecycle Management
Own the development and launch of an automated customer lifecycle management framework, ensuring that every stage of the customer journey is intentionally designed for maximum impact.
🎨 Service Experience Design Expertise
Embed a structured, methodical approach into the team to elevate our service experience design capabilities.
Identify opportunities to design and scale memorable experiences that resonate with our HR and Talent community.
Ensure alignment between our Customer strategy and the day-to-day service interactions customers receive, working closely with Product, Customer Success and Account Management teams.
Skills, Knowledge and Expertise 🚀
🔹 Customer Journey Mapping – Ability to map out customer journeys for non-technical touchpoints.
🔹 A Core Design Methodology – Strong expertise in a design framework of choice, with the ability to embed and teach it within the team.
🔹 Touchpoint & Interaction Design – Experience in designing impactful, delightful customer interactions.
🔹 Process Mapping – Ability to document and refine internal service processes (e.g., how invoices are sent to customers).
🔹 Customer Research – Customer-centric approach, ensuring service experiences are data-driven and valuable to Zinc’s users.
💡Soft Skills:
🧠 Customer-Centric Mindset – Deeply understands the needs and expectations of our HR/Talent community customers.
👁️ Eye for Delight – Passion for creating memorable, delightful experiences.
💭 Critical Thinker – Big-picture, strategic mindset to ensure experience design aligns with Zinc’s growth and vision.
📖 Facilitation & Storytelling – Ability to bring people on the journey, driving buy-in and collaboration across teams.
⭐ Ownership & Autonomy – Comfortable leading initiatives with a high level of independence.