Senior Service Designer

Requirements

Your main day to day responsibilities will be:

• Identifying, developing, and using best practice and standards to design services consistent with the rest of government
• Advocating for users and understanding user needs to design simple, effective, and accessible services
• Creating service maps, blueprints, and other concepts
• Mapping user journeys, processes, and visualising design problems
• Articulating and solving complex problems, from end to end and surface to core
• Communicating concepts to users and stakeholders
• Selling your ideas with persuasive storytelling
• Experience with the GDS/GOV.UK style guide and service design standard
• Collaborating within a multidisciplinary team by sharing design work, and participating in research

You will also be expected to carry out the following day to day activities:

• Advocating for user-centred design and being an active part of the Design community within Methods and across government to share ideas and best practice, and proactively help and support each other
• Taking responsibility for your own learning and development and seek opportunities to improve your knowledge and experience
• Project support and guidance to other team members in the SD community of practice
• Coach and mentor more junior team members in the SD community of practice
• Support probation and annual reviews for more junior team members in the SD community of practice
• Support training and development plans alongside the Head of SD, and Deputy Director of UCD
• Bid support to Head of SD and Deputy Director of UCD
• Support permanent staff hiring when required

Essential Skills

You’ll have a demonstrable passion for service design, with the following skills or proven experience in:

• Talking about design and ideas in a way that other people understand
• Communicating often abstract concepts to people with a range of opinions and understanding
• Understanding how technology constraints may need to be considered in design
• Running workshops, participating in discussions and assisting in the facilitation of the design of the service through collaboration with other professions
• Understanding user needs, participating in research activities, and interpreting user research to inform design
• Contributing to the design of prototypes at different levels of fidelity
• Working in an agile environment

Qualifications

• Relevant industry experience