Service Designer 

Key Responsibilities:

• Analyse and interpret user needs and business objectives in highly complex service areas
• Develop design concepts and service blueprints that help reimagine how services can be delivered end-to-end
• Facilitate design workshops with the team, senior stakeholders and users
• Rapidly design, test and iterate digital prototypes with service users
• Contribute to developing best practice through our Design Community of Practice

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• You have experience of user-centred design, from concept to final delivery. You know which tools, processes or methods to use and how to bring an agile delivery team along with you.
• You can listen to the needs of technical and business stakeholders, interpret them in a way that is clear for both You can manage stakeholder expectations and navigate difficult discussions.
• You can create high-quality, compelling design concepts and artefacts such as service maps, models and blueprints.
• You are experienced in paper and digital You understand how the internet works and are responsive to changes in technology, adapting your concepts and approach accordingly.
• You know what good public services look like and how to design them in an inclusive, accessible way.