Senior Service Designer

Job summary

The NHS Business Service Authority’s Digital, Data and Technology Community design, develop, test, support and operate applications from our digital transformation projects to support patients, colleagues and the public. In doing so, we deliver relevant and valuable services to millions of users with various needs and abilities.

A significant digitisation programme is underway, in line with the Government Digital Strategy and the NHSBSA’s strategy, putting the user at the heart of everything we deliver.

We’re recruiting for a Senior Service Designer who has a passion for design and a proven track record of success.You will join our exciting and supportive user centred design community to work collaboratively within multidisciplinary agile teams, alongside user researchers, developers, service designers, product owners and others.

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Flexi time
• Hybrid working model (we are currently working largely remotely)
• Career development
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts!

Main duties of the job

You will design the end-to-end journey of a service. Your work will enable a user to complete their goal and government deliver a policy intent. Your work will involve the creation of, or change to, transactions, products and content across both digital and offline channels.

As a Senior Service Designer, you will be an experienced designer who works with minimal support and can coach and mentor designers, researchers and stakeholders. At this level, you:

• will work with managers and leaders to develop design concepts
• will have responsibility across complex services
• will set direction and embed good practice within teams
• make important decisions based on research and understand how this research impacts others

We’re working in a hybrid way, spending time both home and office working. This position can be based from either of our offices in Greater Manchester or Newcastle upon Tyne.

We want to support people in their chosen careers and welcome applications from previously unsuccessful applicants who have waited at least six months before reapplying.