Senior Service Designer

Are you someone who enjoys putting users’ needs at the heart of your work?
Would you enjoy working with service designers to make ongoing improvements?
If so, this role may be perfect for you.
You will be an enthusiastic and experienced Service Designer who understands how to design services end to end and front to back. You will be confident in navigating a complex environment to drive the best outcomes for our citizens and colleagues.
With consideration for the department’s policy goals, target operating model, technology strategy and transformation objectives, you will facilitate co-creation; building consensus with stakeholders as you go. It’s a complex landscape and you’ll need to use your skills as a persuasive and engaging communicator.
Few other organisations globally can offer the same opportunity to work with cutting-edge technology at this scale and to make such a critical difference to millions of people.
You’ll join a thriving community of practice, where you’ll share best practice, insight and support with a bunch of other talented Service Designers.

As a Senior Service Designer you are an experienced practitioner. You will have experience in driving awareness of service performance and improvement needs which have resulted in successful service outcomes.
You understand user needs and business or policy goals and are able to visualise whole services, both end to end and front to back, across business areas or departments in order to reduce or remove issues and problems.
You will be able to lead a small team of service designers or work with senior stakeholders to establish service design methods, leading communication with stakeholders, leading workshops and using design patterns to support strategy and decision making across their team or business area.
You are able to define good practice and make sure that useful guidance, tools and patterns are available across services and teams to solve recurring problems for users. You will support the service design community by organising or taking part in meet-ups to share work openly.