Senior Service Designer

Main duties of a Senior Service Designer include:

• Support the design and implementation of services, strategies, and policies to ensure business requirements and user needs are being met.
• Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery.
• Advise on which service design tools and methods to use.
• Work with user researchers to understand and meet the needs of users across a variety of channels.
• Champion design for users for whom assisted digital and / or accessibility technologies are required to access a service.
• Facilitate co-design with design teams, citizens services users, and other stakeholders.
• Provide support when prototypes are being developed and validate proposed design solutions.
• Identify and understand constraints, communicate these and work within them (including challenging the validity of constraints where appropriate whilst ensuring standards are being met.)
• Make and guide on design decisions and communicate how decisions have been reached.
• Contribute to DDaT community such as by participating in events and reviewing processes, tools and guidance
Other duties as required by Live Service to support wider corporate activities.

Here are details of the Competencies required for this role and you will be tested against these competencies if you are invited to attend the interview/assessment: 

•People Management
•Communications and Engagement
•Improving Performance
•Analysis and Use of Evidence
•DDAT Technical Skill Assessment