Senior Service Designer

These are exciting times at MOJ Digital and Technology . We have a clear vision – to develop a digitally-enabled justice system that’s better and simpler for everyone. We’re looking for talented people who are passionate about this mission and ready for the challenge.

You’ll be welcomed into a thriving design community and into multidisciplinary teams, alongside user researchers, business analysts, product owners, delivery managers and developers to deliver world-class, user-centred services.

As well as doing great work, we’re creating a place that’s great to work in. We offer brilliant training opportunities, excellent kit and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

The role
Your job will be to design accessible and impactful services and products for prison and probation. You could be designing a sophisticated case management system for probation staff or designing tools that help people in prison prepare for life after release.

As a senior designer, you’ll be a part of advancing our approach, helping to grow our design culture, coaching junior members of the team, and partnering with and inspiring our stakeholders.

Responsibilities
• Analyse user needs and business objectives in highly complex service areas
• Lead on design concepts and service blueprints that help reimagine how services can be delivered end-to-end
• Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change
• Lead on design workshops and design sprints with the team, senior stakeholders and usersRapidly design and test digital prototypes with users
• Train, mentor and manage other designers
• Take a lead in growing and advancing our Design Community of Practice

Skills and Experience

Essential:
• You have a strong grounding in user-centred design, from concept to final delivery. You know how to give direction on which tools, process or methods to use and how to bring an agile delivery team along with you.
• You’re experienced designing end-to-end public services, and navigating complex policy and operational areas.
• You can listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both audiences. You know how to manage stakeholder expectations, set direction and navigate difficult discussions.
• You create high-quality, compelling design concepts and artefacts such as service maps, models and blueprints.
• You are experienced in paper and digital prototyping. You understand the way the internet works and are responsive to changes in technology, adapting your concepts and approach accordingly
• You know what good public services look like and how to design in an inclusive, accessible way. You know how to share best practice and can coach others.
• You are a strong team player who knows how to work with and get the best out of a multi-disciplinary delivery team

Desirable:
• You have experience working in government
• You can confidently work with developers and understand security, accessibility, version control and hosting.
• You have experience designing at scale and in technical environments