Senior Service Designer

An exciting opportunity has arisen for a Senior Service Designer.

The NHS BSA Digital function develops, support and operate systems in support of NHS BSA operations. Business critical back-office and internet deployed digital applications are provided to support NHS BSA business streams. These systems currently support internal users and external users.

As a Senior Service Designer, you will support the wider design team, which includes (Interaction (UI), User experience (UX), you will have a working knowledge of practicing user centred design within the government, and will be responsible for managing and supporting a range of activities required in the BSA’s journey to become a multi-sourcing digital business. We are modernising and transforming the business in line with this journey, putting the user at the heart of everything we do and this includes the delivery of business solutions using agile methods in a continuous delivery environment.

You will be an active member of the digital department based in Stella House, Newcastle with occasional travel to other locations.

As Part Of The Role You Will

• Analyse failure within services and identify root causes for that failure
• Identify opportunities for cost reduction and improvement within an existing service
• Understand user needs and identify where separate interactions with government should act as one service that meet that need
• Arrange these separate interactions into rational user journeys within that service
• Look for commonalities in activities across services where products could be made
• Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service – both digital and process based
• Create and rapidly iterate service prototypes
• Identify and design new service patterns and standards.

For Further Details / Informal Visits Contact

Helen Spires – h.spires@nhs.net

Chris Hewitson – chris.hewitson1@nhs.net