Senior Service Designer
Social Security Scotland
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.SeniorExpand ▾
- Location
Glasgow, Scotland, UK - RemoteNo
- Work Styleonsite
- SenioritySenior
- Experience6+ years
- TypeFull Time
- Salary£45k – £53k
- IndustryGovernment
- Departmentlive service team
- Posted140w ago
- ExpiresMarch 23, 2024
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.£60kExpand ▾
From the 2026 Salary(+) Report
£60k
median base salary
Based on 148 respondents
senior roles in United Kingdom (UK)
Are you passionate about designing user-centric services that have a positive impact on people’s lives? Do you thrive in a collaborative environment and enjoy working with diverse stakeholders? If so, we have the perfect opportunity for you!
As a Senior Service Designer at Social Security Scotland, you will play a crucial role in shaping the future design of our end-to-end service. With a growing number of people in Scotland relying on our financial support, we need innovative thinkers like you to meet their diverse needs.
Social Security Scotland, an executive agency of the Scottish Government, has the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over £300m, we are delivering a social security system that will support the people of Scotland for decades to come.
This role sits within our Live Service Team who are responsible for the maintenance and further development of the live benefit services being delivered to clients. The team is multi-disciplinary and brings together a vast range of skills and expertise to ensure that clients are at the centre of the design and developments.
As a Senior Service Designer you will work closely with various teams across the organisation, you will lead the development of design concepts to test and scale. Your focus will be on championing citizen and stakeholder involvement throughout the design process, ensuring that our services align with user goals and government policies. This may involve creating or modifying transactions, products, and content across digital and offline channels.
Responsibilities
• Support the design and implementation of services, strategies, and policies to meet business requirements and user needs
• Advocate for inclusive, collaborative, and user-centred service design practices, embedding them into service delivery
• Provide guidance on service design tools and methods to use
• Collaborate with user researchers to understand and address the needs of users across various channels
• Champion design for users who require assisted digital or accessibility technologies
• Facilitate co-design sessions with design teams, citizens, service users, and stakeholders
• Prototype and validate design solutions using a range of prototyping tools
• Identify and understand constraints, communicate them effectively, and work within them while maintaining standards
• Make informed design decisions and communicate the decision-making process