UX Service Designer

Key Accountabilities

• Pioneer the Service Design process within the organisation, considering everything from initial engagement to final implementation.
• Build and curate a repository of knowledge that helps the organisation understand evidence based decisions.
• Influence product roadmaps and encourage product teams to take a more holistic view of development.
• Understand a wide range of products and services in order to gain in-depth insight from experts within those areas.
• Identify opportunities for where the business can prove and develop initiatives that will realise the potential.
• Articulate how processes need to change to improve overall quality along with planning and making change to improve existing processes.
• Develop methods to aggregate and syndicate insight to ensure data is both accessible and actionable.
• Identify opportunities for where the business can prove and develop initiatives that will realise the potential.
• Pioneer the Service Design process within the organisation, considering everything from initial engagement to final implementation.
• Build and curate a repository of knowledge that helps the organisation understand evidence based decisions.
• Influence product roadmaps and encourage product teams to take a more holistic view of development.
• Identify opportunities for where the business can prove and develop initiatives that will realise the potential.
• Pioneer the Service Design process within the organisation, considering everything from initial engagement to final implementation.
• Build and curate a repository of knowledge that helps the organisation understand evidence based decisions.
• Influence product roadmaps and encourage product teams to take a more holistic view of development.

Knowledge, skills and abilities

• Experience of working with multiple stakeholders, communicate effectively with individuals of varying positions and disciplines throughout the organisation.
• Be a passionate advocate for Service Design and help educate the wider organisation on the benefits of the new discipline.
• Have an enthusiastic, motivated, entrepreneurial mindset
• Experience of planning and conducting collaborative workshops to gain understanding of users and processes.
• A strong knowledge of best practices and methodologies to generate both quantitive and quantitative insight.
• Ability to analyse and interpret statistical data.
• Experience mapping user centric service experiences.
• Ability to distil complex processes down into easy to understand design collateral, such as process maps, personas etc.
• Knowledge of presenting insights within the context of key metrics and objectives.