Service Designer

Job Description

Takeda is on a journey to becoming a design-driven organization. To deliver on our promise to bring lifesaving and life-enriching medicines to patients around the world, Design will play a critical role. We believe service design is a crucial practice area for our organization and will become a strategic business differentiator. We need designers!

In this role, you will bring clarity and sense-making to some of our most critical business processes.

You will work in close partnership with teams across Takeda to use service design and design thinking techniques to improve the clarity of product roadmaps, help teams ideate novel solutions, and introduce new ways of working.

If you are part enthusiastic facilitator, part lover of the design process, part logistical thinker, and, ABOVE ALL, a change-maker, we would love to hear from you.

What you’ll do…

• Be human-centered: Advocate for the end-user through human-centered design methodologies (such as design research, service blueprinting, collaborative working sessions, rapid prototyping, etc.)
• Create clarity: Visualize complex ideas into understandable concepts that evolve and enhance the product and service experiences
• Bias towards action: Engage in portfolio prioritization to help set the strategy for the team
• Radical collaboration: Create and facilitate design-led workshops to engage and build alignment across different stakeholders, partners, and teams
• Storytelling: Radiate information and celebrate success and failure
• Be mindful of the process: Keep a critical eye on “how” we work, as well as “what” we are working on, and make improvements

You’ll also…

• Facilitate design workshops and help with the logistics of design sessions
• Participate in research efforts to understand customer needs and define opportunities through usability and empathy studies
• Help teams frame and re-frame problems, define insights, and design new methodologies & practices
• Audit existing systems and services, identifying opportunities for design interventions
• Facilitate teams in creating user flows, journey maps, interaction models, and service blueprints to increase visual clarity
• Capturing workshop output and sharing it back to participants and other stakeholders.

Qualifications

• At least 3-5 years of experience in service design, design strategy, human-centered design, experience design
• Experience working in highly regulated industries is a plus
• Experience or understanding of Agile environments
• Experience working with cross-functional teams