ARCHIVEDAgency / ConsultancyContract
Service Designer
Mirradical
- Engage in developing government services such as municipal services, re-design services to enhance customer experience.
- Manage service design workshops, use different tools to identify customer persona, design customer journey before and after.
- Experience in putting the transformational plan to digital services.
- Good research skills and engaging with customers to understand the problem in services and the channels of service delivery.
- Able to train on service design tools, and develop training manuals for entities.
- Uses system related to UI and UX and service design.