Service Designer

As an Experience/Service Designer, you will…

• Lead throughout the entire design process by developing experience principles and service journeys that infuse empathy and creativity that will inspire and serve as guidance for all other disciplines to deliver towards
• See the big picture by focusing on the entire ecosystem, being hands on, creative and collaborative across cross-functional teams focusing on digital and physical experiences
• Ensure the human is at the center of all decisions by representing the customer voice, acting as an interpreter of their values, needs and motivations through user-centric insights, design principles, and “design-thinking”
• Balance near term execution and far-term strategic investigations by being a forward looking, innovative thinker that will define north star (ideal) experiences coupled with experience road maps
• Communicate the value of design and brand within a design and business context, and identify the critical design trade-offs to deliver value-add solutions

The minimum requirements we seek:

• Bachelor’s degree in human Factors, Interaction Design, Industrial Design, Graphic Design, or related technical field
• 5-7+ years of experience/service design experience with emphasis on the conception, user validation and delivery of applications and/or services, as part of a multi-disciplinary team
• 5-7+ years of experience leading the strategy, design, development and launch of B2B or B2C facing products or services

Our preferred qualifications:

• Master’s degree in human Factors, Interaction Design, Industrial Design, Graphic Design, or related technical field
• Experience with user research, concepting, ideation and iterative prototyping
• Experience in human centered processes including heuristic evaluation techniques, framing challenges and iterative workflows; journey mapping, service blueprinting, Adobe workflow skills
• Workshop planning and facilitation skills
• Current on relevant technologies, trends and techniques
• Excellent understanding of production design practices, general product development processes, timing and product lifecycles