Lead Service Designer

As the Lead Service Designer at Volvo, you will lead, and mentor Service Designers. Secure crossed collaboration across business areas, technology streams and other functions within the Volvo Group to translate business strategy and customer needs into viable and desirable commercial solutions. You lead scope setting and prioritization activities and strive to secure value through strategic design, human-centric ways of working and effective process and interaction facilitation.

You will work across a wide range of areas, including wider industry trends analysis, business models and value propositions, future concepts and roadmaps, business cases and outcome definitions, customer/user research and analysis, customer experience design, process facilitation and visual communication and storytelling to package and communicate findings, insights, and data in a clear and impactful way.

We offer you an interesting role where you will collaborate within multi-disciplinary teams to innovate, design, prototype and build solutions.

As Lead Service Designer you will be responsible for:

• Being an inspiring leader, having a positive attitude and having a passion driving Design Strategies.
• Coordinating cross-functionally with counterparts in other sites, departments, planning and conducting customer research
• Define priorities and task in coordination with Design Directors
• Support team members with training/knowledge
• Represent Volvo Group Design North America with Global Service Design Strategies and knowledge sharing/Best practices

Who You Are
You are an experienced and inspiring leader passionate about Design.
As the successful candidate, you have 8 to 12 years of Design experience. You have an excellent understanding of Design Process E2E. You constantly develop, take ownership and accountability and you can both master the overall status of your scope and be on top of details for specific cases when required.

You have a strong ability to form trustful and cross-functional relations both within and outside of the department, leading with passion, always perform with purpose.

You enjoy working as team player and have eagerness to try and develop solutions and ideas through cross-functional collaboration.  You have a strategic, continuous improvement mindset and a desire to positively lead and foster Design Thinking and team development.

Requirements:

• Bachelor’s degree in Arts or related degree
• 8-12+ years of related experience
• Supervisory experience highly preferred
• A strong understanding of human-centered design and Service Design methodologies and the process from research to development
• Ability to demonstrate and communicate clear strategies, translating customer needs into viable and desirable commercial solutions
• Excellent skills in communication and building networks
• Strong drive to constantly develop and ability to get things done

Compensation/Benefits

• Competitive base salary
• Eligible for annual company bonus
• Comprehensive group health benefits package
• Excellent 401(K) with company match as well as additional contribution percentage
• Strong paid time off benefits
• Workplace Health and Wellness program
• Tuition Reimbursement Program
• Etc.