ARCHIVEDAgency / ConsultancyPart Time
Service Designer
Photon
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-LevelExpand ▾
- Location
New York, United States - RemoteNo
- Work Styleonsite
- SeniorityMid-Level
- TypePart Time
- SalaryUnspecified
- IndustryAgency / Consultancy
- Posted23w ago
- ExpiresJune 19, 2026
Skills
service designdesign thinkinghuman-centered designuser researchservice blueprintjourney mappingpersonasworkshop facilitationprototypingux designcustomer experience
Tools
mirofigmafigjamlucidchart
Cross-Functional Partners
ux designproduct managementengineeringstakeholders
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.US$108kExpand ▾
From the 2026 Salary(+) Report
US$108k
median base salary
US$90kUS$130k
LowHigh
Based on 57 respondents
mid roles in United States (US)
About the job
- Design and improve end-to-end service experiences across customer touchpoints
- Conduct user research (interviews, surveys, observations) to understand needs and pain points
- Create service blueprints, journey maps, and personas
- Identify gaps and inefficiencies in current services and propose solutions
- Collaborate with UX designers, product managers, engineers, and stakeholders
- Facilitate workshops and co-creation sessions
- Define and track service performance metrics and KPIs
- Ensure services are consistent, scalable, and aligned with business goals
- Prototype and test new service concepts
Required Skills & Qualifications
- Bachelor’s degree in Design, HCI, Business, or related field
- Experience in service design, UX design, or customer experience (CX)
- Strong knowledge of design thinking and human-centered design principles
- Proficiency in tools like Miro, Figma, FigJam, Lucidchart, or similar
- Ability to create journey maps, blueprints, and systems diagrams
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving abilities