Service Designer

Position Summary

We are seeking an experienced Senior Service Designer to support our Finance Applications within the Experience Enablement organization. This individual will be responsible for leading end-to-end UX activities—from user research through high-fidelity design—while partnering closely with Business and Technology stakeholders in a complex enterprise environment.

The ideal candidate is a seasoned UX professional who is equally comfortable facilitating discovery sessions, conducting user research, creating polished designs in Figma, and navigating cross-functional stakeholder relationships. This role requires someone who can operate independently with minimal oversight and help strengthen collaboration between UX, Business, and Engineering teams.

Key Responsibilities

User Research & Discovery

• Plan and conduct qualitative user research, including stakeholder interviews and contextual inquiry.
• Facilitate discovery workshops and design thinking sessions.
• Conduct usability testing and synthesize findings into actionable recommendations.
• Present research insights to business and technology stakeholders.

UX Design

• Translate research findings into user journeys, process flows, wireframes, and interactive prototypes.
• Produce high-fidelity UI designs using Figma.
• Collaborate closely with engineering teams to ensure successful implementation.
• Iterate designs based on stakeholder feedback and usability findings.

Stakeholder Collaboration

• Build trusted relationships across Business, Product, and Technology organizations.
• Facilitate alignment between business objectives and technical constraints.
• Communicate design rationale effectively to both technical and non-technical audiences.
• Help foster a collaborative UX culture by strengthening partnerships across cross-functional teams.

Required Qualifications

• 10+ years of UX Design experience in enterprise environments.
• Demonstrated experience owning end-to-end UX projects from discovery through delivery.
• Strong qualitative research experience, including:
• Stakeholder interviews
• Workshop facilitation
• Usability testing
• Research synthesis
• Advanced proficiency with Figma.
• Experience creating:
• User flows
• Wireframes
• Interactive prototypes
• High-fidelity UI designs
• Experience collaborating directly with engineering teams throughout implementation.
• Excellent communication, presentation, and facilitation skills.
• Proven ability to work independently with minimal supervision.
• Experience designing internal enterprise applications.
• Financial Services or FinTech experience.
• Experience working within large, matrixed organizations.
• Experience balancing business needs with technical constraints.
• Ability to influence stakeholders without direct authority.
• Experience supporting organizational change through collaborative design practices.

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Requirements added by the job poster

• 10+ years of work experience with Service Design

• 3+ years of work experience with Financial Services