ARCHIVEDRetailFull Time
Principal Service Designer
Walgreens
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.PrincipalExpand ▾
- Location
Chicago, IL - RemoteNo
- Work Styleonsite
- SeniorityPrincipal
- Experience8+ years
- TypeFull Time
- SalaryUnspecified
- IndustryRetail
- Posted224w ago
- ExpiresAugust 12, 2022
Skills
service designdesign thinkingqualitative researchjourney mappingprocess mappingprototypingworkshop facilitationcustomer experienceemployee experience
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.US$172kExpand ▾
From the 2026 Salary(+) Report
US$172k
median base salary
US$165kUS$183k
LowHigh
Based on 25 respondents
principal roles in United States (US)
The Principal Service Designer will use a diverse set of methods and tools to illustrate all the components and touchpoints of the service, and co-produce deliverables such as qualitative research reports, customer and employee journey maps, process flows, and prototypes. This leader also helps define service design best practices for Walgreens as we grow our internal practice.
Job Responsibilities
- Leads holistic service design activities within a designated strategic development area or value stream, e.g., pharmacy, retail services, etc.
- Communicates, evangelizes, and demonstrates a design thinking methodology
- Facilitates ideation workshops with cross-functional internal teams
- Helps define service design best practices for Walgreens
- Co-produces deliverables such as qualitative research reports, customer and employee journey maps, process flows, and prototypes
- Seeks out, aggregates, and sometimes conducts qualitative customer and employee research/insights.