Senior Service Designer

As senior service designer within our Customer Relationship Management (CRM) organization, you’ll lead the design of virtual onboarding experiences for new hires during their first 6 months at Progressive. You’ll utilize a diverse skillset encompassing service, interaction, and visual design to craft comprehensive employee experiences, from conceptualization to the detailed design of service features and user stories. In addition, you’ll autonomously plan, prioritize, and deliver experience design activities within interdisciplinary projects, occasionally leading small project teams. You’ll play a pivotal role as an individual contributor, mentor, and guide, while bring recognized as a design expert within the CRM Onboarding practice.

Please include your portfolio link or samples of work in your application. This is a remote position

Must-have qualifications

• Bachelor’s degree or higher and a minimum of 4 years of experience designing user experiences for digital products or services
• In lieu of a degree, a minimum of 7 years of experience designing user experiences for digital products or services

Preferred Skills

• Strong experience with Adobe Creative Suite and Figma, with the ability to create compelling visuals for presentations, infographics, and interfaces to effectively communicate concepts
• Strong project management experience and the ability to work effectively with interdisciplinary teams
  Proven experience collaborating with technical teams to translate business requirements into effective design solutions
• Proficient in the design of service blueprints and process maps, with a specialization in visualizing business systems and decision-making processes