ARCHIVEDTechnologyFull Time
Senior Service Designer
Dice
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.SeniorExpand ▾
- Location
Grand Junction, CO - RemoteNo
- Work Styleonsite
- SenioritySenior
- Experience6+ years
- TypeFull Time
- SalaryUnspecified
- IndustryTechnology
- Departmentproduct design
- Posted227w ago
- ExpiresJuly 23, 2022
Skills
service designdesign thinkinguser researchservice blueprintjourney mappingux designsystems thinkingcustomer experienceemployee experienceagile
Cross-Functional Partners
product managementengineeringbusiness stakeholders
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.US$141kExpand ▾
From the 2026 Salary(+) Report
US$141k
median base salary
US$117kUS$157k
LowHigh
Based on 88 respondents
senior roles in United States (US)
Job Scope:
- Client is seeking a Senior Service Designer to join our Product Design team.
- In this role, you will work with product teams and stakeholders to design systems at scale that exist in the digital and physical realms.
- By conducting research and leading design thinking sessions, you will facilitate designing experiences that consider how we can enable our associates and technology to best serve our customers.
Qualifications:
- 6+ years of experience in service design or a related role such as user experience design or user research
- Exceptional communication and presentation skills with demonstrated ability to lead and innovate across teams and organizations
- Experience facilitating design thinking sessions
- Portfolio demonstrating service design capabilities
- Prior experience in Service Design, User Experience, Human Computer Interaction, Industrial Design or related field
Key Responsibilities:
- Conduct user research, to include physical environments, to determine how technology can optimize processes and bring about more human centered solutions
- Lead service design activities, such as service blueprints and journey maps, to articulate how the front end and back end intersect with associate and customer needs
- Facilitate discovery sessions based on the principles of design thinking
- Partner with product management, technologists and business stakeholders to develop insight driven strategies that evolve our services and technologies to better serve our associates and ultimately our customers
- Apply empathy, collaboration and curiosity to transform complex journeys and processes into seamless, innovative experiences
- Advocate user centered design and agile product led best practices to advocate and evolve ways of working