Senior Service Designer

Kroger is seeking a Senior Service Designer to join our Product Design team. In this role, you will work with product teams and stakeholders to design systems at scale that exist in the digital and physical realms. By conducting research and leading design thinking sessions, you will facilitate designing experiences that consider how we can enable our associates and technology to best serve our customers.

Responsibilities include:

• Conducting user research, including in physical environments, to determine how technology can optimize processes and bring about more human centered solutions
• Lead service design activities, such as service blueprints and journey maps, to articulate how the front end and back end intersect with associate and customer needs
• Facilitate discovery sessions based on the principles of design thinking
• Partner with product management, technologists and business stakeholders to develop insight driven strategies that evolve our services and technologies to better serve our associates and ultimately our customers
• Apply empathy, collaboration and curiosity to transform complex journeys and processes into seamless, innovative experiences
• Advocate user centered design and agile product led best practices to advocate and evolve ways of working

Qualifications:

• 6+ years of experience in service design or a related role such as user experience design or user research
• Exceptional communication and presentation skills with demonstrated ability to lead and innovate across teams and organizations
• Experience facilitating design thinking sessions
• Portfolio demonstrating service design capabilities
• Bachelor’s degree in Service Design, User Experience, Human Computer Interaction, Industrial Design or related field