Senior Service Designer

Utilize research to develop insights, generate concepts, and understand how people interact with BCBSM products and services. Use system design to ensure problem definition and ideation address the needs and optimize the value across all stakeholders. Conceptualize and lead Design Thinking initiatives and projects, including workshops, user interviews, and creative brainstorms. Develop process flows and wireframes to conceptualize and communicate design strategies.

Contribute to the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually. Attend and help plan community events, workshops, and conferences. Explain and discuss design decisions and give design feedback to other team members.

Bachelor’s degree in Visual Design or related field required. Five years of in-depth knowledge and experience of Interaction Design and Service Design across varied users, business problems, and devices required. Ability to learn new software quickly. Experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is preferred.

Understanding of several areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design. Ability to create experience maps, user journeys, and service blueprints, interaction models, flows, and wireframes. Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.

Strong communication skills and ability to deliver complex information. Advanced analytical, decision making, organizational, and creative thinking. Strong interpersonal skills and ability to effectively interface with all levels of management. Strong project management skills. Other related skills and/or abilities may be required to perform this job.