Service Designer

Service Design is the multidisciplinary craft of tying together human, digital, and physical interactions over time to create a truly differentiated experience for our customers.

You will have individual ownership and responsibility of one of our core service areas and help create and maintain product, experience, and technological enhancements within FS Digital, ensuring that the backlog of work reflects the best knowledge available and working with the development team to identify and remove any uncertainties or lack of clarity of work items. You will also support engineers and automation testers to define appropriate automated tests to ensure that the product meets the needs of the customer without compromising on quality.

As a Service Designer, some of your responsibilities will include:

• Interview users, observe their behaviour and ask the right questions at every opportunity.
• Capture user feedback, identify their needs and derive insights.
• Create and own process models, user journey maps and service blueprints for both ‘as is’ and ‘future’ states.
• Identify problems, opportunities for efficiencies, themes, patterns, and constraints.
• Solve problems by prototyping solutions, testing them, and refining through iterations, ensuring collaboration happens with the right people from the business and technology.
• Present solutions and influence key decision makers.

To be successful in this role, you should be:

• Adept with Agile methodologies and experience of working within a development team and scrum environment.
• Fundamental analytical and creative thinking skills
• Ability to quickly gain the technical, behavioural, and contextual elements of a project
• Strong influencing skills, particularly with stakeholders
• Able to bring people with you on the journey and ensuring collaboration happens with the right cadence.

As an employee of Evelyn Partners: you will have access to benefits that include:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependent)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave