Service Designer

Job Description

Your role will be to be part of a growing team called “Digital Hub”, based in Plano, to create and support global digital developments for PepsiCo. These developments will be around topics like revenue management, supply chain, manufacturing, logistics.

You will be part of a collaborative interdisciplinary team around data, where you will be our system thinker, turning inputs into actionable strategies and designs. You will work closely with process owners, product owners and final business users.

You will be an internal ambassador of the team’s culture around data and analytics. You will provide stewardship to colleagues in the areas that you are a specialist or you are specializing.

This Role Will Support The Following Activities

• You will plan and conduct primary, secondary research.
• You will synthesize research and build insights, reframe problems, and provide recommendations that enable our teams to generate and iterate on new solutions
• Apply human-centered design and design thinking approaches to guide the discovery and production of low-fidelity and high-fidelity deliverables.
• Manage approaches that identify and solve complex problems.
• You will plan and co-facilitate workshops internally and externally.
• You will create project deliverables: such as project plans, discussion guides for research, insights reports, and presentations among other materials relevant to the client challenge.
• Coordinate work activities with your digital team, Business teams, other IT services and as required.
• Communicate with business stakeholders in the process of service design, training, and knowledge transfer.
• Set KPIs and metrics to evaluate analytics solutions given a particular use case.
• Influence product teams through data-based recommendations

Qualifications/Requirements

• 3+ years of experience with a service design discipline.
• Business storytelling and communicating data insights in a business consumable format.
• Strong communications and organizational skills with the ability to deal with ambiguity while juggling multiple priorities
• Experience with Agile methodology for teamwork and analytics ‘product’ creation. Fluent in Jira, Confluence.
• Experience with creating a project vision, execution, and overall quality.
• Experience with planning and conducting user research sessions including moderator guides to generate artifacts from synthesis.
• Experience with workshop planning and facilitation.
• Experience with iterative prototyping.
• Experience with working with FAIR data is a plus.
• Experience with figma design is a plus.