Service Designer

We are looking for a candidate with the following:

Experience: One year of combined experience in User Experience (UX) and Customer Experience research

Education: Bachelor’s degree in Business, Marketing, Product Design or other relevant subject area or equivalent combination of education and work experience (Two years’ work experience is equivalent to one year of college)

Service Designer, Customer Experience Responsibilities:

• Monitors the effectiveness of customer experience strategies through analysis of customer data and digital channel utilization data.

• Conducts a variety of analysis and research to include competitive landscape, consumer adoption trends, and research of adjacent industry innovations.

• Creates detailed processes and user flows, journey maps and service blueprints, resulting in low to high fidelity prototypes, artifacts, and tools.

• Develops customer experience for deployment across appropriate digital channels and technology platforms.

• Presents visual storytelling and concepts that translate complex business needs into simple and compelling solutions to various organization and market partners.

• Conducts customer and market experiments to quickly validate the customer desirability and market viability of new digital experiences.

• Defines and leads go-to-market and business readiness strategies for customer experiences and digital channel enhancements.

• Creates design assets for acceptance, development, and delivery to market in partnership with product and technology partners.

• Monitors and provides recommendations for the usability, content, and conversion points of digital assets to support the company’s strategy.

• May execute content management workflow using applicable systems and tools.

• May drive customer adoption of the digital and in-person touchpoints

This position reports to the Director of Customer Experience.