Service Designer

Our finance client is seeking a Service Designer with 6 years of experience leading large enterprise-wide technology deployments for a 12-month contract, 40 hours/week, starting in Mid-October.

The Service Designer will observe customers at various touchpoints throughout the service experience, identifying problem areas through key performance indicators, and proposing changes and improvements to the service experience.

Service Designer Responsibilities:
– Develop service blueprints, workflows, wireframes, prototypes, and other design deliverables.
– Co-designing with customers, engineers, product managers, and other stakeholders to deliver human-centered, end-to-end solutions that meet the needs of customers.
– Understanding and articulating clearly how services need to change from a user-centered, system, and business perspective
– Mapping service experiences of customers to provide insights for human-centered design outcomes.
– Lead design brainstorming and review sessions.
– Lead and participate in user research activities and incorporate insights into service design and UCD deliverables.
– Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback
– Designing with engineers and product managers to successfully deploy solutions.

Service Designer Requirements:
– A bachelor’s degree (BA or BS) / Master’s degree preferred.
– Facilitation certification
– Change Management Certification
– Ability to translate verbal ideas and brainstorming sessions into visual concepts and prototypes.
– Familiarity with wireframing and prototyping software (i.e. Axure, UXPin, Adobe XD)
– Ability to refine designs due to scope change and technical limitations.
– Ability to design experiences that go beyond a screen or physical product.
– Ability to balance user needs with business requirements.
– Excellent interpersonal skills with experience in mentoring and coaching others.