Service Designer

As a Service Designer on the Teammate Experience and Development team, you’ll execute on strategic, high-priority, teammate-related solutions. Projects will focus on all aspects of the teammate experience, from how we attract top talent to ensuring our teammates can deliver their best work and be the best version of themselves. We join our teammates in the areas of operations, process improvement, and program design to develop solutions that support onboarding, learning, performance management, advancement and leadership development. You are a highly-motivated self-starter who has a passion for people and is interested in helping us meet the needs of our workforce so we can meet the needs of our business. You’ll join a multidisciplinary team to create digital, print and facilitator-led solutions in conjunction with business partners and subject matter experts.

As a Service Designer You Will

• Approach every project with a customer-centered, design thinking mindset
• Work with stakeholders to understand business needs and match them with calls to action
• Create concepts, prototypes and wireframes to pitch solutions to peers and stakeholders
• Recommend an appropriate mix of print, digital and facilitation-led approaches for each situation
• Design balanced solutions that include content that is pushed and content that is pulled
• Write engaging copy that captures audience attention and delivers messages efficiently and effectively
• Work with a design team to take solutions from concept to completion with speed and accuracy

You’re a great fit for this role if you have:

• 5+ years of professional experience in design consultancy, communications, marketing or equivalent
• Proven designs and experience of launched services that have been implemented in the real world
• Expertise in design thinking/human-centered design
• In-depth knowledge and experience within a relevant service design discipline
• I.e. Systems Design, Business Design, Industrial Design, Graphic Design, Interaction Design

You’re an even better fit for this role if you:

• Thrive in a culture of self-direction and ambiguity
• Have led creative teams in the design and development of customer-oriented solutions
• Instill project teams with the confidence and discipline to explore innovative design solutions while respecting stakeholder deadlines
• Design for both the target user’s experience and our organization’s ability to implement and scale
• Are aligned with DaVita Medical Group’s mission and values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.