Senior Service Designer

How You’ll Help Us:

Our clients need digital solutions that will transform their business so they can succeed in today’s hypercompetitive marketplace. As a team member you will make these digital solutions come to life. You will routinely deliver elite solutions to clients that will impact their products, customers, and services. As a consultant, you will operate as a lead in your role and be able to craft solutions directly with client engagement.

How We Will Help You:

Joining our team is not only a job, but a chance to grow your career. We will make sure to equip you with the skills you need to produce robust applications that you can be proud of. Whether it is providing you with training in a new programming language or helping you get certified in a new technology, we will help you grow your skills so you can continue to deliver increasingly valuable work. You will have the opportunity to work on different problems for different clients, in potentially different technical environments and solution designs, keeping your growth and experience fresh in comparison with non-consulting roles.

Job Responsibilities include:

• Conduct qualitative and quantitative customer research to inform design decisions
• Analyze customer goals, business requirements, business processes technical constraints to identify system requirements and assess business area platform requirements.
• Document user experience requirements, user needs, user flows to inform decisions, system functionality and non-digital experience.
• Develop meaningful profiles, personas and scenarios
• Map complex customer journeys that include non-digital touchpoints
• Create wireframes or prototypes to illustrate optimal interactions and priorities based on user needs and tasks
• Design for web and mobile, including graphic design, interaction design and data visualization
• Transform business needs and user insights into smart, innovative design concepts delivered to a high level.
• Collaborate with strategy leads, SMEs, business stakeholders, developers, and other groups on ensuring final service concepts comply with UX best practices and user needs.
• Work in an agile development environment with UX teams, designers, and developers to iteratively create and improve digital products and services

Basic Qualifications:

• 7+ years of work experience as a UX and Service Designer
• Portfolio demonstrating examples of work in UX, research, service design
• Proven ability to demonstrate your process, present your work, and articulate your design decisions to senior client leaders and other stakeholders
• Proven experience working in a multi-disciplinary environment with user experience (UX) teams, designers, and non-designers to iteratively create and improve both digital and non-digital products and services; this includes establishing collaborative relationships with executives, subject matter experts and others
• Experience conducting usability testing, 1:1 user interviews, ride-alongs or other user research and analyzing the data to identify UX
• Experience leading a team of UX designers and ensuring final assets comply with UX best practices and meet user and business needs.

Preferred:

• Experience independently driving the UX review cycle and closing on experience requirements
• Familiarity with common design and collaboration tools such as Sketch, Adobe XD, Figma, Axure, Miro, etc
• Experience with Microsoft Dynamics.
• Experience across web content, tools and transactional services
• Bachelor’s and/or graduate degree in User Experience, Experience Design, Interaction Design, HCI, Graphic Design, Communications, other relevant degree or equivalent professional experience

Ideal Mindset:

• Human-centered: You understand human-centered design philosophy and best practices
• A Practical Creative: You enjoy solving complex problems creatively but you are practical in your solutions, realizing the many constraints that may impede the “ideal”
• Flexible Work Style: You work equally well in a participatory, team-based environment as well as needing to work autonomously