ARCHIVEDTelecommunicationFull Time
Service Design
TELUS
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-SeniorExpand ▾
- Location
Toronto, ON - RemoteNo
- Work Styleonsite
- SeniorityMid-Senior
- Experience3–5 years
- TypeFull Time
- SalaryUnspecified
- IndustryTelecommunication
- Posted220w ago
- ExpiresSeptember 11, 2022
Skills
service designhuman-centered designdesign thinkinguser researchethnographyusability testingpersonascompetitor analysisprototypingcustomer experienceworkshop facilitationjourney mappingservice blueprintproject management
Cross-Functional Partners
engineeringmarketing
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.CA$90kExpand ▾
From the 2026 Salary(+) Report
CA$90k
median base salary
CA$83kCA$102k
LowHigh
Based on 33 respondents
mid roles in Canada
Here’s the impact you’ll make and what we’ll accomplish together
Service Design is about placing users at the heart of the entire problem solving process. With this clear focus, you’ll engage with users at the onset of design, and involve them throughout research to find great solutions. You’ll uncover deep insights about core needs and what matters the most. The payoff is phenomenal customer experiences and services that truly make a difference.
Here’s how
- Distilling and framing complex business and customer problems into well-defined research and design briefs
- Facilitating customer research initiatives including ethnographic research, personas, competitive analysis and other user research, and translating customer insights into actionable requirements
- Supporting customer workshops, validation and usability testing of services with actual TELUS customers throughout the design and development process
- Contributing to 1-2 concurrent projects, support the project team in deliverable creation such as customer insights, design concepts, prototypes, and tests. Synthesizing and sharing findings, insights, and case studies that draw out themes, implications, and linkages with working group team members and executive audiences
- Working with internal partners across the service continuum, including Digital, Product & Services, Marketing, Client Experience and beyond
- Promoting Service Design through sharing of case studies, standard methodologies and findings to build awareness and internal capabilities across TELUS
Qualifications
You’re the missing piece of the puzzle
- Known for your tight-knit teamwork skills, and ability to drive results with cross functional teams
- With a proven record of taking initiative, you thrive in complex environments with many stakeholders and vendor partners, planning, prioritizing and executing tasks
- With an ability to distill complex and/or ambiguous problems into clear, actionable plans, you’ll use your communication and presentation skills to convey a clear, concise, compelling messages
- Known for having the empathy to see things from the customer’s perspective and a focus on how every decision impacts the customer experience
- With a natural curiosity, adaptability, eagerness to understand the “Why”, and keenness to learn from others
- Experience with service design methodologies (i.e. customer journey maps and service blueprints), user-centered design
- Well organized and comfortable with project management
- Get excited about how your work helps others in the organization succeed in driving customer first experiences
Great-to-haves
- 3 to 5 years of experience in service design and design thinking
- Project management, process management, and vendor relationship management experience
- 1 to 3 years of experience with executive presentations