Service Designer

As a Service Designer at Dienst Toeslagen, you work on service delivery that is understandable, accessible, and simple for citizens. You operate at the intersection of strategy and execution and make a significant contribution to the further development of service delivery, both digital and personal.

Using insights from data, signals, and research, you map out citizens’ experiences. You design and develop customer journeys and service blueprints that reveal bottlenecks. You translate these insights into concrete improvements and substantiated design choices.

In addition, you develop service concepts and design principles that guide future service delivery. You facilitate design and improvement sessions, collaborate with colleagues from various disciplines, and advise colleagues and management on people-centered service delivery. In doing so, you safeguard coherence and consistency across all touchpoints. With your analytical eye, persuasiveness, and sense of organizational interests, you bring people and ideas together to enable improvements.

• you contribute directly to service provision that keeps vital services accessible and affordable for citizens.
• You work at the intersection of strategy and execution and have an influence on the service delivery of tomorrow.
• you develop customer journeys that reveal where service can be improved.
• you collaborate with various disciplines and bring together diverse insights.
• you use data, signals, and research to substantiate service choices.
• You help make service delivery understandable, accessible, and consistent.