Senior Service Designer

As a Senior Service Designer at Saxum, you will work on an interim basis for one client at a time. You will not be working remotely, but will be part of the client’s team for an average of 1 to 2 years. Long enough to really get to know the organization, short enough to remain challenged.

You come in dealing with issues for which there is no clear answer yet. A service that does not work as it should, a journey where customers drop off without anyone knowing exactly why, or a digital product that works technically but quietly shifts the problem within the broader customer journey instead of solving it.

What you will specifically do for our clients:

• You bring the real problem to the table, often something different from the question you came to the table with;
• You conduct research with customers and employees and translate insights into clear directions that are actually used (instead of reports that disappear);
• You create customer journeys, service blueprints, and ecosystem maps that make complex processes and dependencies understandable for both product owners and management;
• You translate insights into design: from design principles and opportunity areas to service concepts, flows, and sometimes wireframes or prototypes;
• You facilitate workshops and create alignment in organizations with many teams, interests, and decision-making.

The specialization of this role lies not in beautiful screens, but in making the end-to-end service visible and connecting customer needs to organizational goals.

You have expertise in digital service design, but are versatile enough to also be deployed on projects at the intersection of UX, CX, or Product Design. You know when something is a journey issue, when it is a service issue, and when it is simply about a better digital product.