ARCHIVEDAgency / ConsultancyFull TimeRemote
UX Service Designer – Senior
Arcadis
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.SeniorExpand ▾
- Location
Amsterdam, Netherlands - RemoteYes
- Work Stylehybrid
- SenioritySenior
- Experience8+ years
- TypeFull Time
- SalaryUnspecified
- IndustryAgency / Consultancy
- Departmentglobal digital incubation team
- Posted333w ago
- ExpiresFebruary 20, 2023
Skills
service designux designinteraction designprototypingvisual designuser researchqualitative researchquantitative researchinterviewsstrategic designcustomer experiencebusiness designinnovationworkshop facilitationstakeholder management
Tools
microsoft 365adobe creative suiteinvisionsketchconfluencejiramiro
Benefits
flexible workingprofessional development
Cross-Functional Partners
business stakeholdersengineeringcommunicationdeliveryexternal partners
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.€65kExpand ▾
From the 2026 Salary(+) Report
€65k
median base salary
€58k€77k
LowHigh
Based on 79 respondents
senior roles in Netherlands
Purpose of the role:
The candidate should have a product or service design degree (or relevant equivalent) and at least 8+ years of experience in digital product creation at e.g. digital labs, product development consultancy firms and/or in the startup-scene. Ability to adapt, think strategically and good understanding of business and technical requirements based on user needs.
Accountabilities:
- Translating strategic innovations into compelling scalable digital business propositions taking into account e.g. technology readiness levels, consumer insights and capability of the market to embrace developed propositions;
- Building new digital product/service combinations by developing new value propositions (concepts) and business models cross business lines and beyond Arcadis current solutions;
- Identifying needs of target customers and translating gathered data into useful insights;
- Development of digital, human centric concepts (service design);
- UI/UX design (visual design & interaction design) and translating insights into technical and non-technical requirements to develop digital product service combinations and build MVP’s;
- Designing and conducting interviews, lab experiments, digital and/or field tests to validate concepts, MVP’s and business models (customer desirability, technical feasibility and economic viability);
- Story telling to communicate new value propositions to help people to think outside of the box;
- Increase awareness of digital and impact on the current business by coaching and helping to develop the skills of team members and Arcadis employees;
- Generating IP for Arcadis.
Qualifications
Requirements
The candidate should have a bachelor or academic product or service design degree (or relevant equivalent) and at least 8+ years of experience in digital product creation at e.g digital labs, product development consultancy firm and/or startup-scene. Ability to adapt, to think strategically and have a good understanding of the impact of design decisions on business viability and technical requirements.
- Strong experience working in close cooperation on a day to day basis with other service designers, business strategists and developers; being able to bridge the gap between customer desirability, technical feasibility and economic viability;Experienced in applying service design techniques and methodologies to unlock hidden customer pains and gains and validating assumptions with an emphasis on human centricity and customer desirability;
- Experienced in doing desk research, interviewing internal & external stakeholders to assess current and future trends in customer demand and end user behaviour;
- Experienced in setting up pilot test plans to validate assumptions and to measure added customer value delivered before piloting and during the pilot (qualitive and quantitative);
- Strong facilitation and leadership skills: bringing multiple stakeholders from broad backgrounds and positions together towards defined outcomes; Experienced in the design and facilitation of workshops that ensure high engagement and practical outputs;
- Experienced user of relevant applications commonly used in lean startup and/or product development (e.g. PPT, Word, Excel Adobe Illustrator, Adobe Photoshop, InVision, SketchUp, Confluence, JIRA/Azure Devops, Miro, Dovetail, Mopinion and Matomo);
- Strong business partnering experience, track record in advising Senior Management through knowledge and diplomacy;
- Strong story telling experience to communicate new value propositions with confidence to help people to think outside of the box;
- Credible counterpart for existing or potential partners with strong design and business acumen;
- Self-starter, energetic, can work independently and remotely and comfortable with ambiguity;
- Ability to work in a global matrix organization and to deal with different cultures worldwide;
- Proactive, pragmatic, entrepreneurial, open-minded, flexible and creative;
- Good fit with Arcadis culture and values;
- Team player;
- Given the international spread of the business a certain level of flexibility in working hours is important.
Main working contacts
- Executive Leadership Team (ELT)
- Global Solutions Leads
- Regional CEOs and other Regional Senior Leaders
- Regional Digital Leads
- Global and Regional Communications
- Alliance and delivery partners
- Global Digital Incubation team (Service Designers, Creative Technologists, Front-end and Back-end Developers)
- Consultants and Domain Knowledge Experts
- Arcadis existing and/or future customers
- Eco-system partners
What do we offer?
We offer a dynamic challenging job with international focus in a pleasant working climate, attention to education and a competitive remuneration package reflecting the seniority of the role. You will have a great deal of responsibility with endless opportunity for impact and freedom for initiatives. Given the international spread of the business a certain level of flexibility in working hours is important.
Information/ Application
René Teiken (Talent Acquisition Manager Arcadis NV)
E-mail: rene.teiken@arcadis.com
Recruitment agencies need not respond. Details from this vacancy are not to be used for marketing purposes.
Arcadis. Improving quality of life.