Agency / ConsultancyFull Time
Senior Service Designer
Essense
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.SeniorExpand ▾
- Location
Amsterdam, Netherlands - RemoteNo
- Work Stylehybrid
- SenioritySenior
- Experience6+ years
- TypeFull Time
- SalaryUnspecified
- IndustryAgency / Consultancy
- Posted29d ago
- ExpiresOctober 31, 2026
Skills
service designcustomer experienceworkshop facilitationco-designjourney mappingservice blueprintstakeholder mappingethnographyux designinteraction design
Benefits
professional development
Cross-Functional Partners
ux designstakeholders
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.€65kExpand ▾
From the 2026 Salary(+) Report
€65k
median base salary
€58k€77k
LowHigh
Based on 79 respondents
senior roles in Netherlands
At Essense, we believe in customer-centric collaboration to move the world forward. As a Senior Service Designer, you contribute to this ambition by giving the customer, the business, and society a voice in the process.
You help clients work customer-centrically to optimise services and customer experience—creating holistic value that goes beyond “just beautiful”. You are a strong facilitator, a thoughtful client partner, and someone who can translate insights into opportunities and concepts that teams can implement.
What will you do?
- Map insights and foresight across the customer experience
- Make complex information transparent and visual across the client organisation
- Translate insights into opportunities, concepts and solutions
- Co-create with stakeholders across the client’s business to shape propositions and service concepts
- Orchestrate backstage processes and frontstage touchpoints for an optimal end-to-end service experience
- Ensure smooth handover of concepts to UX/UI designers who take them further
- Facilitate workshops and co-creation sessions (content + logistics)
- Act as a thought partner for the client, bringing curiosity and CX market awareness
- Inspire colleagues and share knowledge; help advance Essense and our clients through craft and vision
What do you bring?
- You have a Bachelor or Master degree in Service, Industrial or Interaction Design.
- At least 6 years of relevant work experience, preferably at an agency
- A passion for making complex situations / information insightful
- Analytical ánd creative, with empathic ability and strong communication skills
- Demonstrated experience in applying service design methods such as stakeholder maps, journey maps, service scenarios, service blueprints
- A strong portfolio that shows your work and results from a range of projects
- You can give clients pro-active advice on the best approach for achieving their goals
- Capable of planning, managing and executing service design projects, including leadership skills and good stakeholder management
What do we bring?
- A great workplace, both at our office (walking distance from Amsterdam Amstel station) and at home (we provide a home working desk, chair and monitor). In addition, you can also work on location at the customer.
- An above market average salary
- Travel allowance, lunch, and other secondary working conditions
- Great and smart colleagues, team events and drinks
- Opportunities for personal development
- Every third Thursday of the month ‘Essense Day’, on which we focus with the whole team at developing ourselves
- And last but not least: working with leading clients such as IKEA, Rabobank, European Investment Bank, Odido, and more!
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Senior Service Designer