Service Designer

As a Service Designer at Mendix, you will create integrated, human-centered service experiences that extend beyond individual products and features, addressing holistic business and user needs. Your role involves systematically analyzing complex challenges, visualizing connections across products, programs, and services, and delivering clear service blueprints, customer journeys, and ecosystem models. You are expected to bring a strong strategic perspective, a systems-thinking mindset, excellent storytelling abilities, and effective collaboration skills.

In essence, you will design comprehensive, end-to-end service experiences, map service ecosystems, resolve intricate design problems, and ensure alignment between business objectives and user expectations.

Priorities

• Service and Product Implementation in systematic approaches
• User and Market Research (primarily evaluative and exploratory research)
• Facilitation of Stakeholder Processes and Workshops

Core Responsibilities- Service Design (85%)

• Lead or co-own product discovery processes, contributing significantly to defining product vision and feature releases.
• Design comprehensive and strategically relevant service experiences that enhance Mendix’s platform value.
• Plan, facilitate, and lead collaborative workshops and creative sessions to engage stakeholders effectively.
• Clearly communicate complex service design concepts and their impact to stakeholders across various functions.
• Develop and present service design deliverables, including detailed customer journeys, service blueprints, and tailored visual alignment diagrams.
• Conduct research, synthesize insights, identify gaps, and translate findings into actionable, differentiated solutions.
• Proactively collaborate across teams, aligning efforts towards impactful service outcomes.

Core Responsibilities- Knowledge & Professional Development (15%)

• Stay abreast of the latest service design methodologies, industry trends, and innovative practices.
• Continuously improve and iterate upon personal design practices, team processes, and overall service deliverables.
• Share expertise openly within the team, unit, and broader R&D organization to foster collective growth.

Requirements

• Bachelor’s or Master’s degree in Service Design, Product Design, Strategic Design, or a related field.
• Previous experience in Service Design, Strategic Design, Design Innovation, or equivalent roles.
• Proven success collaborating closely with product and technology teams within agile and dynamic environments.

Key Skills & Competencies

• Systems Thinker: Ability to analyze, interpret, and visualize complex interconnections within service ecosystems.
• Strategic Mindset: Strong ability to identify opportunities, assess business implications, and translate strategic insights into actionable designs.
• Visualization & Storytelling: Skilled at articulating design concepts visually and verbally to effectively communicate complex ideas.
• Facilitation & Collaboration: Experienced in leading interactive workshops, engaging cross-functional teams, and fostering co-creation.
• Proactive & Independent: Capable of working autonomously, taking initiative, and delivering quality outcomes without explicit direction.
• Customer-Centricity: Commitment to understanding and incorporating user and stakeholder needs into service solutions.
• Results-Oriented: Demonstrated track record of setting ambitious goals and consistently delivering impactful outcomes.
• Innovation & Generativity: Curious and innovative mindset, consistently exploring diverse approaches to problem-solving.