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ARCHIVEDRetailFull Time

Service Designer

Picnic Technologies

Picnic Technologies

◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-Level
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  • LocationNetherlands flagAmsterdam, Netherlands
  • RemoteNo
  • Work Styleonsite
  • SeniorityMid-Level
  • Experience0–4 years
  • TypeFull Time
  • SalaryUnspecified
  • IndustryRetail
  • Departmentux team
  • Posted9w ago
  • ExpiresSeptember 25, 2026
Skills
service designcustomer experienceuser researchinterviewsusability testingdata analysisjourney mappingprototypingworkshop facilitation
Cross-Functional Partners
product managementdesignuser researchengineeringbusiness stakeholders
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.€53k
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From the 2026 Salary(+) Report

€53k

median base salary

€46k€63k
LowHigh

Based on 35 respondents

mid roles in Netherlands

Explore Full Report →

In a nutshell 

As a Service Designer at Picnic, you’ll shape how millions of families experience grocery shopping, from planning their groceries and weekly meals to cooking and enjoying healthy, delicious food together. You’ll work hand in hand with Product Owners, Designers, UX Researchers, Data Analysts, Engineers, and Business stakeholders to design every step of the customer journey.

You’ll spend half your time running service design and research activities such as customer interviews, journey mapping, and usability testing. The other half you’ll focus on turning those insights into solutions that drive real customer impact. By bringing everyone at Picnic closer to our customers, you’ll help create innovations that make everyday life simpler, healthier, and more sustainable.

Tricks of the trade

Service design: Own the end-to-end customer experience and build deep customer understanding
Testing & exploring: Develop, test, and refine new concepts that drive product and service initiatives
Collaboration: Work closely with designers and other teams to prototype and evaluate solutions every week
Share insights: Document research, present actionable insights to guide decision-making
Customer focus: Be the face of Picnic and engage with customers
Continuous improvement: Strive for continuous improvement to take our UX team to the next level

Your superpowers

MSc. degree in a relevant field, such as Industrial Design, Human Computer Interaction Design or Product Design
0-4 years of experience as a Service Designer
Strong portfolio showcasing end-to-end product thinking, solving real problems for real people at scale
Conceptual-analytical skills: able to understand complex flows, connect business and technical perspectives, and translate data into clear insights
Ability to reason on high level about various topics, to quickly understand and discuss both business and technical concepts
Excellent communicator: You know how to facilitate workshops with anyone and know how to present service insights succinctly
Flexibility: Agile approach and ability to learn on the go
Creativity: Outside-the-box thinking and passion for details
Affinity for or previous experience with digital design is a plus
Fluency in both Dutch and English. German and/or French are a plus
Open and available to work on-site full time

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