ARCHIVEDGovernmentFull Time
Senior Service Designer
PostNL
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.SeniorExpand ▾
- Location
The Hague, Netherlands - RemoteNo
- Work Styleonsite
- SenioritySenior
- Experience6+ years
- TypeFull Time
- Salary€4,588.87 – €6,498.75
- IndustryGovernment
- Posted30w ago
- ExpiresApril 28, 2026
Skills
user researchinterviewsdata analysisjourney mappingservice blueprintservice designdesign thinkingprototypingworkshop facilitationcustomer experience
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.€65kExpand ▾
From the 2026 Salary(+) Report
€65k
median base salary
€58k€77k
LowHigh
Based on 79 respondents
senior roles in Netherlands
As a Senior Service Designer, you’ll elevate our customer experience. You’ll translate vision into concrete journeys that deliver value for our customers and for PostNL.
This is your role
You are involved with:
- Collecting customer needs and behavior through interviews, experiments and data analysis
- Visualizing the current customer journey and identifying opportunities for improvement
- Designing AI-first customer journeys that are smart, scalable and frictionless, while maintaining emotion, trust and personal connection
- Creating service blueprints, scenarios and prototypes to quickly test what works
- Translating customer insights, NPS feedback and research into concrete design choices
- Facilitating workshops and encouraging design thinking within teams
- Monitoring the quality of the customer experience after implementation