The Hague, NetherlandsYou will redesign the broad policy cycle and the process from law to digital operation to guide this change. You will delve into the current way in which policy needs and laws are translated into (digital) implementation processes and develop proposals and visual representations of what the new future might look like. You will thoroughly get to know the professionals involved in current and future processes and actively involve them in your design process. Together with your colleagues on the policy team, you will actively seek collaboration with other organizations to build support and engage in co-creation during the design process.
In addition to your design work, as a service designer, you’ll also contribute to the coordination of projects and programs, ensuring they truly realize the vision of the future you’ve designed. This means you’ll
(co-)evaluate concrete solutions, establish frameworks for projects and government organizations that want to participate in this movement, and be involved in (pilot) implementations. You’ll contribute to the scaling up of working methods, methodologies, standards, and tools, including prototypes for translating laws into precise digital specifications. You’ll be the point of contact for (service or UX/UI) designers, product owners, and project architects regarding substantive changes.
You’ll collaborate with various disciplines, including policy officers, lawyers, (service) designers from implementation agencies (such as the Tax and Customs Administration, the Employee Insurance Agency (UWV), municipalities, etc.), architects, and IT specialists. You’ll develop concrete solutions using tools like service blueprints, prototypes, and other service design methodologies. You’ll develop working methods and moderate sessions to collaboratively develop user-focused designs, primarily to develop new or modified processes in line with the envisioned future.
You’ll be part of the policy team driving this change and putting it on the map. You’ll help develop the broad change narrative for this project and visualize it. You’ll work iteratively and hands-on, taking initiative in your work and proactively making conceptual ideas tangible and concrete, relevant to each target group you speak with. Visual communication is your strength, and you can also develop this graphically. You’re able to both focus on details and see the bigger picture, and you’re skilled at reflective work.
We offer even more
In addition to your salary, you will receive an Individual Choice Budget (IKB). The IKB consists of money (16.50% of your gross annual salary) and time. With the IKB, you make choices that suit you and can customize some of your employment conditions. For example, you can choose to have part of your monthly income paid out whenever you wish. You can also convert this budget into leave and vice versa, or spend it on tax-efficient purposes. The Dutch government strongly values personal growth and career development and offers numerous opportunities for this. The secondary employment conditions include various study facilities, company fitness, full reimbursement of your public transport commuting expenses, and partially paid parental leave.
This is what we ask
We’re looking for an experienced and curious service designer/business analyst who enjoys working in a complex and socially relevant field. We’d like to see the following in your profile:
- You have a university working and thinking level;
- You have at least 5 years of experience, preferably in designing (government) services;
- You are well versed in service design working methods and can collaborate effectively with various stakeholders;
- You have empathy and can translate complex matters into simplicity.
- You have the ability to translate abstract concepts into concrete, working prototypes;
- You have strong visual communication skills and are good at graphic design.