ARCHIVEDLogistics and supply chainFull Time
Senior Service Designer
PostNL
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.SeniorExpand ▾
- Location
Den Haag, ZH - RemoteNo
- Work Styleonsite
- SenioritySenior
- Experience6+ years
- TypeFull Time
- SalaryUnspecified
- IndustryLogistics and supply chain
- Departmentcustomer experience
- Posted222w ago
- ExpiresAugust 23, 2022
Skills
user researchcustomer experienceworkshop facilitationservice designdesign thinkingjourney mappingecosystem mappingpersonasprototypingux designinteraction design
Cross-Functional Partners
user researchproduct managementchange management
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.€65kExpand ▾
From the 2026 Salary(+) Report
€65k
median base salary
€58k€77k
LowHigh
Based on 79 respondents
senior roles in Netherlands
Your responsibilities:
- You conduct customer surveys and analyze CX trends, you translate the results into future and concrete CX for PostNL consumers;
- You organize and supervise workshops in order to arrive at the desired input and output;
- You develop various service design deliverables such as customer journeys, personas, scenarios and UX prototypes for all channels. This concerns applications, sites, tools, etc.;
- You propagate Design Thinking to the rest of the organization, up to a strategic level;
- You monitor the omni-channel customer experience after delivery;
- You get the best out of collaboration with researchers, product owners, scrum teams, web analysts, channel managers, corporate communication, etc.;
What are you bringing?
- You have a completed HBO or WO education;
- You have experience in conducting customer research, service and/or interaction design and guiding workshops and customer journey processes;
- You are able to create cross channel designs, develop service ecosystems, do user research and customer journey mapping, etc.;
- You have experience with innovative digital services, component thinking and responsive web design;
- You create effective collaboration with colleagues from different disciplines to achieve objectives, you know how to connect;
- You have strong conceptual and analytical skills, good communication and presentation skills, knowledge of agile working;