Senior Service Designer

Do you have a proven track record of scaling a service or a business? Are you comfortable working in the field and in the boardroom? Can you approach projects systemically and are you able to to see the big picture while still paying attention to the details? Are you able to apply a diverse set of methods & tools that illustrate the components and map the touch-points of an experience with subject matter experts and stakeholders? We are looking for a Service Designer who can synthesise and communicate concepts across our organisational horizontal & vertical structures through alignment diagrams.

The Design team is a distributed team across Boston, Pune, Shanghai, and Rotterdam, with many disciplines. From user experience research and service design to brand and product design, the Mendix design team is filled with creatives focused on elevating the user experience across our products. We believe that collaboration across the whole organization is the key to our success and have centralized partnerships with all R&D groups and units.

Your contributions will elevate Mendix as a platform, servicing specific journeys across many touch points for both technical and non-technical roles. Your work and facilitation skills will enable us to take the end-to-end developer experience of our platform to the next level.

You will be working in the AppDev Unit. In this Unit, we have designers work with the Frontend teams, the Logic teams, the Mendix Assist team, and the Studio and the Studio Pro Core teams. This Unit’s ultimate goal is to make Mendix Studio and Studio Pro the most-loved low-code Integrated Development Environments in the world.

You will synthesize and turn user based insights, gaps, and opportunities to differentiating concepts, services, and possible solutions. You seek out the latest trends/thinking and move beyond service design archetypes and tools to create the right deliverables for the job.

You facilitate co-creation workshops with business stakeholders, product managers, architects, developers, product designers, and UX researchers across the entire Mendix organizationto help teams with strategic complex service design topics and lead them in the right direction in decisions towards the ultimate end to end developer experience. You demonstrate grit, you overcome and remove process friction where you identify it. You have a natural tendency to bring people together and roll up your sleeves to get the job done as a team.

Day to day, you create and collaborate on alignment diagrams(concept maps, domain storytelling, context maps, experience maps, user journeys and service blueprints) to visualize product components and user touch-points of the current and future state of our platform.

You will frequently meet with product managers, product designers and UX researchers to advise, align and have your share in strategizing next steps.

Requirements:

• • 5+ years of professional experience in a design consultancy or equivalent position
  • Proven track record of shipped services or products
  • Collaborative and proactive mindset
  • Experience driving organizational change with stakeholders and peers
  • Have excellent communication skills; able to give and receive feedback pro-actively, using good interpersonal skills
  • Deep expertise in human-centered design
  • Experience shipping enterprise grade b2b products and services
  • Able to function independently in a fast-paced, hyper-growth work environment
  • Excellent graphic design skills are a plus
  • Experience with behavioural measurement frameworks is a plus