Service Designer
Jumbo Supermarkten
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-LevelExpand ▾
- Location
Veghel, NB - RemoteNo
- Work Styleonsite
- SeniorityMid-Level
- Experience2–3 years
- TypeFull Time
- SalaryUnspecified
- IndustryRetail
- Departmente-commerce
- Posted207w ago
- ExpiresDecember 9, 2022
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.€53kExpand ▾
From the 2026 Salary(+) Report
€53k
median base salary
Based on 35 respondents
mid roles in Netherlands
As a service designer you are responsible for improving our online customer experience. This way you make an impact on our Online NPS and prevent (recurring) complaints.
You do that by:
- Facilitating and supporting the organization in customer-oriented thinking and acting through Design Thinking methodologies
- Analyzing and mapping customer journeys and customer types by conducting customer research
- Devising and co-creatively designing future customer journeys
- Developing and testing new customer journeys and propositions
- Representing the customer in development and business teams
- Identify where the most opportunities are for our customers
- Convince and include business stakeholders based on your findings
Ultimately, you and your colleagues from the Customer Journey Team, UX designers and Product Owners ensure that our customer satisfaction gets a little better every day!
The team
You will become part of Team Customer Journey within the E-commerce department. The team consists of seven Customer Journey specialists who are all responsible for customer satisfaction during a phase of the (online) customer journey. Your manager is Jelmar van Voorst.
ARE YOU…
Are you…
In possession of the Jumbo DNA: together, entrepreneurship and winning? And do you also have:
- Bachelor or Master degree (WO work and thinking level)
- Experience in Journey Management (map, design and validate)
- Demonstrated 2-3 years experience in a similar field (e.g. Service Design or UX Research)
- Experience with design thinking tools, methodologies and facilitation