Service designer

As a service designer you design and develop new services with a strong digital component. You work on the process from user research, strategy, concept and service blueprint to implementation. You enjoy leading and facilitating innovation processes. CX design strategy, business model canvasses, customer journeys, quantitative and qualitative data, new technology such as AI, conversational interfaces and AR: you have it all at your fingertips.

In addition, you feel at home in diverse and complex organizations – you know how to deal with stakeholders high and low in the organization. You are aware of the latest technological and socio-economic developments and you think it is great to apply this knowledge in the design of new services.

You work partly at the customer’s location, partly at home and partly at our brand new office in Hilversum.

what you are going to do

• You design digital services, from user research to implementation.
• You facilitate innovation processes and you organize and supervise workshops with stakeholders.
• You follow developments in your field and you are an inspiration to customers and colleagues.
• You actively participate in innovation and further development of the service design expertise at Informat.

what you can do

• You have a relevant education at university or higher professional education level and you have 5 years of relevant work experience as a service designer.
• You can visualize your ideas super fast.
• You are quickly at home in a new customer environment or in a new domain.
• You like to tell about your vision and your work at events, in blogs or on social media.
• You like to stand in front of a group and you convey your enthusiasm for the profession in an authentic way.
• you are yourself

We offer you

• An excellent salary and pension.
• The latest Macbook and a lease car, transport budget or public transport card.
• Plenty of room to develop with a coach
• Dinners, drinks, trips and pool billiards with your colleagues.
• Inspiring i-Academies, i-TEDs and design sprints.
• Varied projects with a lot of responsibility.
• Working with dedication on a valuable design.
• Collaboration with colleagues from different disciplines.
• Walking together on the heath at our office in Hilversum.

Together we discover whether we are a good fit

Does your profile not match ours 100%? Designers are people and people are different. Do you have something to offer that we haven’t mentioned, but you think is super valuable? Then we would like to see if we are a good match! This can go very quickly with us:

• Send your resume and portfolio. Our recruiter Silje will contact you within a week.
• You drink a cup of coffee (or tea) with Silje.
• You show other Informatics staff how you work and what work you are proud of.
• You discuss your terms of employment and Informat makes you an offer.
• Congratulations, you’re an Informat’er!